4.3
(3,344)
“A must-visit if you have a sweet tooth! The smell of chocolate is amazing - milkshake was thick, creamy, and absolutely delicious.”
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kimberly sheppard
4 months agoSuch a fun and delicious experience. Great sweets and also kinds of Hershey clothing and treats.
yuna choi
2 months agoPlace you should def check out if you are visiting Niagara Falls and love sweets! They have lots of various chocolates and cute merchandise. I bought the huge Hershey chocolate bar and loved it.
lynn trinidad
5 months agoTheir hot chocolate was a big disappointment. It's a sugar with a little bit of chocolate in a cup for $10. The kid working didn't even listen nor do much to address my issue. Poor customer service too.
Shayan Shaygani
7 months agoWalking through the giant Hershey's bar entrance is a really fun way to start. They have an incredible selection of candy, including hard-to-find items. We got a milkshake and it was thick, creamy, and absolutely delicious. My only reason for not giving 5 stars is that it's quite...
Rose DesRochers
9 months agoThe store was neat and impeccably clean. The cheesecake was rich, creamy, and everything you'd hope for. The milkshake was perfectly blended and bursting with flavor. Service was more functional than friendly - staff efficient but with a distinct lack of warmth. Both food items w...
Marco V.
1d agoHad a wonderful time with my family. The service was really quick and the staff were friendly.
Priya K.
22m agoMy order was cold and the driver was late. Very disappointed with tonight.
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lynn trinidad
5 months ago“Their hot chocolate was a big disappointment. It's a sugar with a little bit of chocolate in a cup for $10. The kid working didn't even listen nor do much to address my issue. Poor customer service too.”
Edit before you post online
Hi Lynn, thank you for sharing your feedback. We're genuinely sorry the hot chocolate didn't meet your expectations - that's not the experience we want for anyone on the Hot Chocolate Trail. We also hear you about the service interaction, and we take that seriously. We'd love the chance to make it right. Please reach out to us directly so we can follow up with you.
We analyzed Hershey's Chocolate World across 5 public sources
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Preview data from Jun 1, 2026. Get started to see live stats for Hershey's Chocolate World.
Top positives
- Chocolate selection and variety
- Fresh-made treats
- Fun atmosphere
Can improve
- Pricing feels steep
- Service warmth
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