Privacy policy

1. Who we are

Dishcus is operated by 17615221 Canada Inc. (Incorporation Number: 17615221), based in Waterloo, Ontario, Canada (collectively referred to as "Dishcus", "we", "our", or "us").

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, applications, and related services that help restaurants unify and act on guest reviews and messages (collectively, the "Services").

If you do not agree to this Privacy Policy, please do not use the Services.

2. Information we collect

We may collect the following categories of personal information:

Account and registration information: name, email address, password, restaurant or organization name, and role.
Connected channel data: reviews, ratings, messages, and related metadata from platforms you connect (such as Google, Yelp, delivery apps, social channels, and email), as permitted by those platforms and your authorization.
Usage data: IP address, browser and device information, session data, cookies, and interaction logs.
Billing data: subscription and payment details processed by third-party payment providers (we do not store full payment card numbers).
Support and communications: questions, feedback, and correspondence with our team.

3. How we use information

We use personal information to:

Provide, operate, and improve the Services.
Aggregate and present review sentiment, trends, digests, and alerts for your team.
Authenticate users and maintain account security.
Provide customer support and service-related communications.
Process payments and manage subscriptions.
Prevent fraud, abuse, and security incidents.
Comply with legal obligations and enforce our terms.

4. Sharing information

We do not sell your personal information.

We may share information with service providers that help us host, operate, analyze, and support the Services; with professional advisors; when required by law; or in connection with a merger, acquisition, or similar business transaction.

5. International transfers

Your information may be processed in Canada and other countries where we or our service providers operate. We apply appropriate contractual and technical safeguards where required by law.

6. Your rights

Depending on your location, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing. Contact us at team@dishcus.com to make a request.

7. Data retention

We retain personal information for as long as needed to provide the Services, meet legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account data subject to applicable law and legitimate business needs.

8. Cookies and analytics

We use cookies and similar technologies for essential functionality, analytics, and performance. You can manage cookie preferences through your browser settings. Some features may not work correctly if cookies are disabled.

9. Security

We implement reasonable technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and you use the Services at your own risk.

10. Children's privacy

The Services are intended for business users and are not directed to children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction.

11. Policy changes

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the effective date where appropriate. Continued use of the Services after changes means you accept the revised policy.

12. Contact

For privacy questions, contact team@dishcus.com.

17615221 Canada Inc. (Incorporation Number: 17615221), P.O. Box 28049, Waterloo, ON N2L 6J8, Canada