Google · Public
Google · PublicJames T.
Without Dishcus
“Waited 40 minutes, food arrived cold. No one checked on us. Won't be back. Save your money.”
Restaurant Guest Feedback
Restaurant Guest Feedback System
Give unhappy guests a private way to share feedback before they post publicly on Google.
Integrates with
+4
Dishcus · Private
Dishcus · PrivatePrivate feedback
James T.
“Wait was really long and our food came out cold. Just wanted to let you know.”
Reply to JamesResolve before it hits Google
Trusted by companies across North America
The problem
Your guests are telling Google things they never told you.
Guests don't complain in person
Most unhappy guests say nothing at the table. They smile, pay the bill, and go home and write a 1-star review. You had no idea anything was wrong.
You find out too late
By the time you see the review, it's been public for hours or days. Dozens of potential customers have already read it and made a decision based on it.
No second chance
Once a complaint goes public you can respond, but you can't undo it. A private complaint is a recoverable situation. A public one is permanent.
0%
Of unhappy customers never complain directly. They just leave and don't come back
0×
More people hear about a bad experience than a good one
0%
Of complaining customers will return if their issue is resolved quickly
0★
Drop in Google rating can reduce revenue by up to 9%
Give guests a private channel before they go public.
A simple QR code on every table gives unhappy guests somewhere to go that isn't Google. Most will take it, because they want to be heard, not to cause damage.
Place a QR code at the table
Table tents, receipts, or takeout bags. Guests scan it before they leave, while the experience is still fresh and before they open Google or Yelp.
They tap thumbs up or down
One tap. Thumbs up goes to Google. Thumbs down opens a private feedback form: no public post, no rating impact, just a direct message to you.
You get notified and respond
Dishcus alerts you instantly. You read the feedback, reach out to the guest, make it right. Problem resolved privately, rating protected.
What's included
Everything you need to catch problems early.
QR feedback at every touchpoint
Table cards, receipts, packaging. Print-ready files included. No app needed for your guests.
Private feedback inbox
Every thumbs-down response comes here first. Read it, respond to it, resolve it, all before it touches your public rating.
Instant complaint alerts
Get notified the moment a guest submits negative feedback. The faster you respond, the more likely you save the relationship.
Feedback trend reporting
See patterns across your complaints: service, food, wait times. Fix the root cause, not just individual complaints.
Happy guests still go to Google
Thumbs up routes directly to your Google review page. You intercept the bad, amplify the good.
Multi-location support
Manage feedback across all your locations from one dashboard. Per-location reporting shows you which sites need attention.
Everything you need to catch problems early.
QR feedback at every touchpoint
Table cards, receipts, packaging. Print-ready files included. No app needed for your guests.
Private feedback inbox
Every thumbs-down response comes here first. Read it, respond to it, resolve it, all before it touches your public rating.
Instant complaint alerts
Get notified the moment a guest submits negative feedback. The faster you respond, the more likely you save the relationship.
Feedback trend reporting
See patterns across your complaints: service, food, wait times. Fix the root cause, not just individual complaints.
Happy guests still go to Google
Thumbs up routes directly to your Google review page. You intercept the bad, amplify the good.
Multi-location support
Manage feedback across all your locations from one dashboard. Per-location reporting shows you which sites need attention.
Review velocity and ranking
More reviews, more often. Better ranking. More customers.
Google and AI search engines reward restaurants that consistently collect fresh reviews. It's called review velocity, and it's one of the biggest factors in whether your restaurant shows up when someone searches nearby. Dishcus maintains your review velocity automatically. More reviews, more consistently, means better local ranking and more diners without extra ad spend.
- ↑
Google Local Ranking
Fresh reviews signal active, trusted businesses
- ↑
AI Search Visibility
ChatGPT, Google AI, and Perplexity surface high-rated restaurants
- ↑
Buyer Traffic
Higher ranking means more clicks from people ready to visit
- ↓
Ad Spend Dependency
Organic ranking reduces the need to pay for every visit
Focus on your restaurant
You got into this business to cook great food and run a great room, not to manage Google reviews. Dishcus handles the reputation side so you don't have to think about it.
It runs without you
QR codes collect feedback. Happy guests go to Google automatically. Complaints land in your inbox. Your review velocity builds in the background with no manual effort required.
Worry less about reviews
Stop dreading the moment you check Google. Dishcus keeps your rating healthy, alerts you when something needs attention, and handles the rest. Better results, less stress.
Right now, a guest is leaving your restaurant unhappy. Give them somewhere to go.
Set up Dishcus in under 10 minutes. Start intercepting complaints before they hit Google tonight.
No credit card required · Setup in under 10 minutes
Got questions?
Yes. Scan rates are significantly higher than traditional comment cards or follow-up emails because the ask happens at the right moment: while the guest is still at the table, right after their experience. The simpler the ask, the higher the response rate. Dishcus keeps it to one question.
It comes directly to your Dishcus inbox. You get an instant notification, can read what the guest wrote, and respond directly to them. The guest never goes to Google. They went to you instead.
Some will. But giving them a private channel first significantly reduces the number who do. Guests who feel heard rarely escalate publicly. And when they do, Dishcus alerts you immediately so you can respond fast.
Dishcus provides print-ready QR code files for table tents, receipts, and takeout bags. You print them and place them yourself. Most restaurants are fully set up within a day.
Yes. Start free, no credit card required. Your QR codes are ready in minutes.