4.5
(1,419)
“Always a pleasure coming to Indigo! Helpful and kind employees... from when we walked in to check out was amazing.”
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Marlene Garcia
4 months agoAlways a pleasure coming to Indigo! Helpful and kind employees. Took my girls to find a new book and from when we walked in to check out was amazing. Heather helped them get their very own Plum cards. Thank you for your help and patience.
Madan
6 months agoMust explore for all ages. Wide variety of book collection with Starbucks in-store. Careful choice of merchandise which goes with the atmosphere and vibes. Lots of aromatic candles. Highly recommend this place.
S J
3 months agoThe whole interaction felt accusatory. I had to spell my name and my son's name multiple times, hand over my phone, and wait only to find the item had apparently already been picked up. Do better and don't make people feel belittled.
Jancy John
5 months agoI felt extremely uncomfortable due to the cashier giving me a suspicious and judgmental look, as if I were stealing something. Retail staff should treat all customers with the same level of courtesy and professionalism, regardless of whether they make a purchase.
Wendo
9 months agoI went to pick up a book I bought online. The service was quick. I also had a chance to look at hand-picked book selections at the entrance - 20-30% off, ranging from classics to newly published autobiographies.
Marco V.
1d agoHad a wonderful time with my family. The service was really quick and the staff were friendly.
Priya K.
22m agoMy order was cold and the driver was late. Very disappointed with tonight.
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S J
3 months ago“The whole interaction felt accusatory. I had to spell my name and my son's name multiple times, hand over my phone, and wait only to find the item had apparently already been picked up. Do better and don't make people feel belittled.”
Edit before you post online
Thank you for sharing this, and we are truly sorry for how this experience made you feel. You deserved a smooth, respectful pickup - not repeated questions and a stressful wait. We take concerns like this seriously and will be reviewing how we handle event pickups and staff communication to make sure this does not happen again. We hope you and your son will give us another chance.
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